Privacy policy

PRIVACY POLICY

This Privacy Policy describes how Uzurionline.co.za (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit, browse, or make a purchase from the Site.

By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1) Contact

If you have questions, want more information about our privacy practices, or would like to make a complaint, please contact us:

Email: themktplaza@gmail.com
Mail: 39 Perth Street, Johannesburg, Gauteng, 2090, South Africa

2) What Personal Information We Collect

In this Privacy Policy, “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked (directly or indirectly) to an identifiable person.

A) Device and usage information

Purpose: to load the Site accurately, improve performance, prevent fraud/abuse, and perform analytics to optimise the Site.
Source: collected automatically when you access the Site (for example via cookies, log files, web beacons, tags, pixels).
Examples of data: browser type/version, IP address, device identifiers, time zone, cookie information, pages/products viewed, search terms, and how you interact with the Site.
Disclosures: may be shared with service providers that support our website and analytics (including Shopify and analytics/advertising partners where used).

B) Order and checkout information

Purpose: to process orders, take payment, arrange shipping, provide invoices/confirmations, communicate with you, provide customer support, and screen for potential risk or fraud.
Source: collected from you when you place an order or attempt to check out.
Examples of data: name, billing address, shipping address, phone number, email address, payment details (processed securely by payment providers), order details, and purchase history.
Disclosures: shared with Shopify, payment processors, couriers, and other service providers necessary to fulfil your order.

C) Customer support communications

Purpose: to respond to enquiries, provide support, and resolve issues (including returns, refunds, or delivery queries).
Source: collected from you when you contact us.
Examples of data: your message content, contact details, and any documents/photos you send us.

3) How We Use Personal Information

We use your Personal Information to:

  • Provide our services (including processing payments, fulfilling orders, shipping, returns/refunds, and customer support)

  • Communicate with you about orders, updates, or support requests

  • Improve and secure the Site (testing, analytics, troubleshooting, fraud prevention)

  • Market and advertise (where permitted and based on your preferences/consent, including targeted advertising where used)

  • Comply with legal obligations and enforce our terms/policies

4) Sharing (Disclosure) of Personal Information

We share Personal Information with service providers to help us operate the Site and fulfil contracts with you, for example:

  • Shopify (hosting and store infrastructure)

  • Payment processors (to process payments securely)

  • Couriers/shipping partners (to deliver orders and provide tracking)

  • Analytics and advertising partners (where enabled, to understand Site usage and improve marketing)

We may also share Personal Information:

  • To comply with applicable laws and regulations

  • To respond to lawful requests for information (e.g., subpoena, court order)

  • To protect our rights, users, and services (fraud prevention, security incidents, disputes)

5) Behavioural Advertising & Marketing

Where enabled, we may use your Personal Information to provide advertisements or marketing communications that may be of interest to you. This may include:

  • Using analytics tools (such as Google Analytics) to understand how customers use the Site

  • Sharing limited information about your interactions with the Site, purchases, or ads with advertising partners, sometimes through cookies or similar technologies

Your choices (opt-out / preferences)

Depending on your location and applicable law, you may be able to:

  • Opt out of targeted advertising through platform ad settings (e.g., Google/Facebook)

  • Manage cookie preferences through your browser and (where available) cookie consent tools on the Site

  • Unsubscribe from marketing emails using the “unsubscribe” link in our emails

6) Lawful Basis for Processing (GDPR/EEA)

If you are located in the European Economic Area (EEA) or UK and the GDPR/UK GDPR applies, we process your Personal Information under one or more of these lawful bases:

  • Your consent

  • Performance of a contract (e.g., fulfilling an order)

  • Compliance with legal obligations

  • Legitimate interests (e.g., improving our services, fraud prevention), where those interests do not override your rights

  • Vital interests or public interest (where applicable)

7) Retention

We retain Personal Information only as long as needed to fulfil the purposes described in this policy, including:

  • Maintaining order records for accounting, legal, and operational purposes

  • Resolving disputes and enforcing agreements

  • Complying with legal obligations

You may request deletion/erasure where applicable, subject to legal and operational retention requirements.

8) Automated Decision-Making

We do not use fully automated decision-making that produces legal or similarly significant effects about you.

Shopify and payment providers may use limited automated processes to help detect and prevent fraud (for example, temporary risk flags relating to repeated failed transactions).

9) Your Rights

A) South Africa (POPIA)

If the Protection of Personal Information Act (POPIA) applies to you, you may have rights to:

  • Request access to the Personal Information we hold about you

  • Request correction, updating, or deletion (where applicable)

  • Object to certain processing (where permitted)

  • Withdraw consent (where processing is based on consent)

  • Lodge a complaint with the relevant authority

B) GDPR (EEA/UK)

If GDPR applies, you may have rights to:

  • Access your Personal Information

  • Correct inaccurate data

  • Request deletion/erasure (in certain circumstances)

  • Restrict or object to processing (in certain circumstances)

  • Data portability

  • Withdraw consent (where processing is based on consent)

  • Lodge a complaint with a supervisory authority

C) CCPA/CPRA (California)

If you are a California resident, you may have rights to:

  • Know what Personal Information we collect, use, and disclose

  • Request deletion (subject to exceptions)

  • Correct inaccurate Personal Information

  • Opt out of “sale” or “sharing” (as defined by applicable law), if applicable

  • Non-discrimination for exercising privacy rights

To exercise any of the rights above, contact us using the details in the Contact section. We may need to verify your identity before completing your request.

10) International Transfers

Your Personal Information may be processed and stored in countries outside your country of residence (for example where Shopify, payment providers, analytics, or hosting services operate). Where required, we take steps designed to ensure an adequate level of protection for cross-border transfers.

11) Cookies and Similar Technologies

A cookie is a small file downloaded to your device when you visit the Site. We use cookies for:

  • Store functionality (cart, checkout, login)

  • Preferences (privacy settings, localization)

  • Analytics (understanding how the Site is used)

  • Advertising (where enabled)

Common Shopify storefront cookies (examples)

Necessary / Functionality cookies may include:

  • _ab, _secure_session_id, _shopify_country, _tracking_consent, cart, cart_currency, cart_sig, cart_ts, cart_ver, checkout, checkout_token, secure_customer_sig, storefront_digest, tracked_start_checkout, keep_alive, and related checkout/session cookies.

Reporting and analytics cookies may include:

  • _landing_page, _orig_referrer, _s, _shopify_s, _shopify_sa_p, _shopify_sa_t, _shopify_y, _y, and related analytics cookies.

Cookie duration varies (session cookies expire when you close your browser; persistent cookies remain until they expire or are deleted).

Managing cookies

You can control cookies through your browser settings (block/delete cookies, clear site data). Please note that blocking cookies can affect site functionality and checkout experience.

12) Do Not Track

Because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such signals.

13) Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your Personal Information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

14) Children’s Privacy

The Site is not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect Personal Information from children. If you believe a child has provided us Personal Information, please contact us so we can take appropriate action.

15) Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, or legal/regulatory reasons. The updated version will be posted on this page with an updated “Last updated” date.

16) Complaints

If you would like to make a complaint, please contact us using the details under Contact. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

Last updated: 15 December 2025