Shipping policy

Thank you for shopping with Uzuri Online. Below is important information about the processing, dispatch and delivery of your order.

Processing and Dispatch

Orders are normally processed and prepared for dispatch within 3 business days, excluding weekends and South African public holidays.

As Uzuri Online offers products from multiple suppliers, items from the same order may occasionally arrive in separate parcels. Where applicable, separate tracking details will be provided.

Delivery Method

Orders are delivered using recognised courier services. The courier used may depend on the product, supplier and delivery destination.

Tracking

Once your order has been dispatched, tracking information will be sent to the email address provided at checkout. Please allow some time for the courier’s tracking system to update.

Estimated Delivery Times

Delivery times are calculated from dispatch and are estimates:

  • South Africa: Usually 2–5 business days. Outlying areas may take longer.

  • International: Usually 4–12 business days, depending on the destination, courier and customs processing.

Courier delays, peak periods, severe weather, customs inspections and other circumstances outside our control may affect these estimates.

Shipping Fees

Shipping charges are calculated and displayed at checkout based on the order and delivery destination.

International Duties and Taxes

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. Unless stated otherwise at checkout, these charges are the customer’s responsibility.

Collection

Collection may be available for selected products from 39 Perth Street, Buccleuch, Johannesburg, 2090. Please wait for confirmation that your order is ready before arriving for collection.

Address Accuracy and Failed Deliveries

Please ensure that your delivery address and contact number are accurate. Additional courier or redelivery charges resulting from incorrect information, an unavailable recipient or a failed delivery attempt may be charged to the customer.

Delivery Support

If your tracking information has not updated or your order appears delayed after dispatch, contact us at admin@uzurionline.co.za and include your order number.